The total amount of your reservation will be charged on reservation day.
All reservations and subsequently all payments will be applied in US dollars. Meaning that by the nature of your card, bank and or local currency, conversions to that currency may apply under the current exchange rate of your bank.
The statement will reflect the charge under the name of Guanaverde Travel and Hospitality.
CANCELLATIONS & MODIFICATIONS:
All cancellations & modifications should be made with at least 72 hours prior to the confirmed date of your trip.
All cancellations & modifications should be made via email at firstname.lastname@example.org
Cancellations made with at least 72 hours prior to the confirmed date of your trip will be 100% refundable. Subsequently all cancellations made within 72 hours prior to the confirmed date of your trip, and all “no-shows” or incomplete tours will not be refunded.
No-Show: we request our visitors to be at the location at least 15 minutes before the confirmed schedule for your tour. In case of no-show or incomplete tours the charged amount is not refundable.
ABOUT APPLYING RATES:
Students paying with student rates must present a valid student ID the day of its corresponding adventure.
Students must be younger than 25 years old for the student rate to apply.
Child rates will apply for kids between the ages of 4 and 12 years old.
Children 12 years and older pay full rate or student rate if provided with the proper id.
Costa Rica Resident rates will apply to any residents who present a valid and official Costa Rican ID.
We may be able to give you a refund or waive the penalties if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our Extenuating Circumstances Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.
Death of a guest, or their immediate family member. You’ll be asked to provide one of these documents:
Serious illness of a guest, or any member of the traveling party. You’ll be asked to provide a general statement from a physician confirming that the person can't travel. The statement must be dated after the reservation was booked.
Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. You'll be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation.
Airport and road closures that make it impossible to travel to your destination. This includes closures caused by natural disasters like earthquakes or severe storms. You’ll be asked to provide a notice of the road closure, or notice of the airport closure and proof that the flight was canceled.
There’s no required documentation for these circumstances, but our specialized team will review each case to confirm that you’re directly affected.
Severe security advisories for political or civil unrest in the area that the guest is traveling from, traveling to, or that the host’s home is located in. Examples include:
Changes to visa or passport requirements that make it impossible to travel to the destination. This doesn’t include lost or expired travel documents.
Natural disasters that prevent the guest from traveling to or from the destination, or that make it unsafe to host guests. Examples include:
Endemic disease or illness that suddenly affects a region or an entire group of people. This doesn’t include existing diseases that are associated with an area—for example, malaria in Thailand or dengue fever in Hawaii. Examples of endemic disease include:
Extenuating Circumstances Policy and the coronavirus (COVID-19)
On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19.
In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind.
Reservations for our experiences made on or before March 14, 2020 with a check-in date within the next 45 days from March 14,2020 are covered by the policy and may be canceled before check-in. Guests who cancel will have cancellation and refund options.
In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.
Reservations for our experiences made after March 14, 2020 will not be covered under our extenuating circumstances policy.
COVID-19 related circumstances NOT COVERED include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. Our cancellation policy will apply as usual.
Our extenuating circumstances policy is intended to protect guests from unforeseen circumstances that arise after booking.
After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review our cancellation policy when booking.
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Our experiences and transportation follow the COVID 19 - related safety and cleaning guidelines- including adhering to social distancing guidelines, practicing good hygiene, and ensuring that all participants wear a mask, created and supervised by the Costa Rican Chamber of Tourism and the Costa Rican Ministry of Health